Faqs
Need Help?
Need Help?
If you have a question or need quick assistance, our Customer Support team is here for you.
Tap the button below to chat with us directly and get real-time help with your order or inquiry.
We’re available during our support hours to respond promptly and guide you.
📞 +92 3000 221 666
🕘 Mon–Fri: 9 AM – 5 PM
🕘 Saturday: 9 AM – 2 PM
📅 Sunday: ❌ Closed
Shopping Information
1. How do I place an order?
Select your preferred article and size, add it to the cart, and complete checkout by entering your details.
2. How long will delivery take?
Punjab: 2–4 working days
Other Provinces: 3–5 working days
(Delays may occur due to weather/political conditions)
3. Where do you deliver from?
All orders are dispatched from:
📍 MEHMOOD TEXTILE MILLS LTD MULTAN LOHARI GATE MULTAN CITY
4. Can I inspect the product before paying?
Due to hygiene reasons, open-box checking is not allowed, but we fully support you after delivery if there’s an issue.
5. Do you restock sold-out products?
Yes! Many of our bestselling designs are restocked. Contact support to check availability.
Payment Information
1. What payment methods are available?
Cash on Delivery (COD)
Bank Transfer / Digital Payment (where available)
2. Are there any additional charges?
Yes — a flat Rs. 249 delivery fee applies nationwide.
3. Can I pay online?
Yes, online payment options are available in selected areas and for specific orders.
4. Will I receive a payment confirmation?
Yes, you will receive a confirmation SMS/WhatsApp once your payment method is verified.
5. Do high-value orders require advance payment?
Yes — a partial advance may be required for security purposes.
Order & Returns
1. Can I change or cancel my order?
Only if your order has not yet been dispatched — please contact us right away.
2. What if my shoes don’t fit?
We offer 7-day exchanges for size issues if the shoes are unworn and packaging is intact.
3. How do I request an exchange/return?
Contact our support team with your order ID and product photos/videos. Pickup or drop-off details will be shared.
4. Do you provide refunds?
Refunds are issued only for faulty or incorrect items.
Size or preference issues = Store Credit.
5. Which products are non-returnable?
Used or damaged items
Items without packaging
Final sale or “Non-returnable” marked items
Ordering from Footlib
1. How do I track my order?
A tracking link will be shared via SMS/WhatsApp after shipping.
2. What happens if delivery attempts fail?
Courier will try twice. After that, the order may return and reconfirmation will be needed.
3. How do I know my correct size?
Check our Size Guide on each product page or contact us for help.
4. Do you ship internationally?
Currently, we deliver only within Pakistan — worldwide shipping will be added soon.
5. How can I contact FOOTLIB for support?
📞 +92 300 022 1666
📩 support@footlib.com
Mon–Fri: 9 AM – 5 PM | Sat: 9 AM – 2 PM | Sun: Closed